Every question we get, answered

Yes — all direct bookings are paid in full at the time of booking, via Stripe. Your card is charged immediately. If we need to cancel, we refund you within 3 business days.

Prices are displayed in USD. Your card is charged in IDR at the payment-time exchange rate. Your issuer's FX rate determines your statement amount — we don't control that.

The tour itself is identical — same guide, same vehicle, same route. Direct bookings are roughly 22% cheaper because we don't pay platform commission on them. Platform bookings may come with loyalty credits or third-party dispute cover.

Most tours cap at 6–10 guests and already represent the best price for that size. For private full-charter bookings (one family/party taking the whole tour), message us on WhatsApp — we'll quote a custom rate.

Yes — free cancellation up to 24 hours before your tour start time. Within 24 hours, bookings are non-refundable except if we cancel for safety reasons (weather, conditions, mechanical), in which case we refund or reschedule at no cost.

Once, at no charge, up to 24 hours before the tour. Message us as soon as you know — availability gets tight in peak season.

WhatsApp us immediately — we can usually shift the pickup time by an hour or so, or swap to a later-start tour. The sooner we know, the more options we have.

Most tours offer free pickup from Ubud, Canggu, Seminyak, Kuta, Legian, Sanur, Nusa Dua, and Jimbaran. Pickups from further-flung villas or hotels are often possible — message us before booking to confirm.

Be at your hotel lobby 10 minutes before the agreed pickup time. Your driver will message ahead when they're close.

Yes, included. For airport drops on tour days, tell us at booking — we can route directly if there's time.

Yes — let us know when you book. We can also combine a tour with airport pickup/drop on arrival or departure day.

Comfortable clothes; for temple stops, shoulders and knees should be coverable (we provide sarongs and sashes). Closed shoes for hikes and waterfalls. Swimwear + towel for water stops. Sun protection, a cap or hat, and a small cash reserve (IDR 300–500k) for snacks and tips.

On most full-day tours, yes — at a small family-run warung selected by your guide. Vegetarian, halal, and gluten-free options available; flag any allergies at booking.

Not reliably. Our drivers can share a hotspot if you're really stuck, but a local SIM or eSIM is the easier option for trip-length data.

Most are. Mt. Batur jeep sunrise, Ubud waterfall circuit, and Bali photo tour are our most family-friendly. Tell us your kids' ages when you book and we'll flag anything that might not suit.

Some stops are, some aren't — many temples and waterfalls have stairs. Message us before booking so we can design a route around your specific needs.

Our Bali-based co-founder runs day-to-day operations from Buleleng. The small guide team works out of Ubud. The site and bookings are managed jointly with our US-based coordination.

Small. Around 6–8 people on any given week, including guides, drivers, and coordination. Every booking goes through a human; there's no outsourced call centre.

English is the default. Several guides also speak Bahasa Indonesia fluently, and a couple handle basic Mandarin or Japanese. Ask at booking if you need a specific language.